Privacy policy
At trueseedsupply, we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse home lighting fixtures, place an order, contact customer support, subscribe to communications, or interact with our online store.
By accessing or using the trueseedsupply website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.
1. Information We Collect
We collect information needed to operate our online lighting store, fulfill orders, provide support, prevent fraud, and improve the shopping experience.
Personal Information You Provide
- Full name
- Email address
- Billing address
- Shipping address
- Phone number if provided
- Order details, purchased products, and purchase history
- Customer support messages, product sizing questions, return requests, and damaged item reports
- Product reviews, survey responses, newsletter subscriptions, and feedback submissions
Payment Information
Payments are securely processed through trusted third-party payment gateways. We do not store complete credit card, debit card, or banking details on our website servers. We may retain limited transaction identifiers for order verification, refund handling, accounting, fraud prevention, and dispute resolution.
Automatically Collected Information
- IP address
- Browser type and version
- Device type and operating system
- Referral URLs and advertising campaign information
- Pages viewed, search activity, cart activity, and checkout interactions
- Approximate location derived from technical data
- Session duration, error logs, and website performance data
2. How We Use Your Information
We use collected information to:
- Process payments and confirm orders
- Fulfill and ship bathroom wall sconces, vanity lights, brass and chrome wall lights, rattan wall lamps, and related lighting fixtures
- Send order confirmations, shipping notices, tracking updates, return instructions, and customer service responses
- Provide product sizing, mounting, and general product support
- Process returns, exchanges, refunds, replacement parts, and damaged item claims
- Verify orders, prevent fraud, protect checkout security, and reduce unauthorized transactions
- Improve product pages, website navigation, inventory planning, and customer experience
- Provide promotional emails, remarketing, and advertising where permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to support site functionality and measure performance.
Cookies may help us remember items in your cart, save preferences, recognize returning visitors, measure website traffic, support advertising and retargeting, improve website security, and understand which lighting categories are most helpful to customers.
You may disable cookies through your browser settings, but some website features such as cart, checkout, saved preferences, or account functions may not work properly.
4. Third-Party Services
We may share information with service providers that help us operate the store, including ecommerce platform providers, website hosting providers, payment processors, fraud prevention services, shipping carriers, fulfillment partners, email and customer support platforms, analytics providers, advertising partners, and tax, legal, or accounting service providers.
These providers receive information only as needed to perform services for us and are expected to handle information securely and lawfully.
5. Product Fulfillment and Delivery
As a home lighting ecommerce retailer, order fulfillment may involve warehouse processing, protective packaging for fragile glass and lighting components, carrier coordination, delivery tracking, and returns inspection. Customer shipping information may be shared with logistics partners solely for delivery, tracking, return, and claims purposes.
6. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send information about new wall lighting collections, vanity fixtures, sale events, restocked items, first-purchase offers, and store announcements. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting support@trueseedsupply.com.
Even if you unsubscribe from marketing, we may still send transactional messages about orders, payments, shipping, returns, security, and policy updates.
7. Data Security
We implement commercially reasonable safeguards designed to protect personal information, including secure checkout technology with industry-standard encryption where supported, access controls, fraud monitoring, and trusted service provider relationships. However, no online transmission or electronic storage system can be guaranteed completely secure.
8. Data Retention
We retain information as necessary for order fulfillment, customer service, refund and return handling, tax and accounting compliance, fraud prevention, legal dispute resolution, and legitimate business records. Retention periods vary based on the type of information and the reason it is collected.
9. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or receive details about personal information we hold about you. You may also have rights to object to certain processing, opt out of marketing, or limit certain advertising-related uses where required by law, including rights that may apply under California or other applicable U.S. state privacy laws.
To submit a privacy request, contact support@trueseedsupply.com. We may need to verify your identity before completing certain requests.
10. Children's Privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.
11. International Visitors
If you access our store from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. Privacy laws may differ from those in your location.
12. Policy Updates
We may update this Privacy Policy from time to time. Changes become effective when posted on this page. We encourage customers to review this page periodically.
13. Contact Information
For privacy-related questions, please contact us:
trueseedsupply
support@trueseedsupply.com
4350 Raley Blvd
Sacramento, CA 95838
United States