Shipping policy

At trueseedsupply, we provide a clear and reliable shipping process for home lighting fixtures purchased through our online store. This Shipping Policy covers processing times, delivery timelines, free shipping, carriers, tracking, damaged shipments, and related shipping rules for bathroom wall sconces, vanity lights, brass and chrome wall lights, rattan wall lamps, globe wall lights, mid-century linen shade sconces, smart LED wall fixtures, and similar indoor wall lighting products.

1. Shipping Area

We ship to addresses within the United States.

We do not ship to the following locations:

• Remote or rural ZIP codes without carrier service
• PO Boxes for oversized vanity light sets, multi-light wall fixtures, or bulky lighting packages
• APO/FPO/DPO addresses
• Freight forwarding facilities
• Restricted-access commercial buildings, mail rooms, or storage facilities that refuse carrier delivery

If your address is not eligible for delivery, checkout will not show a shipping option, and our support team will contact you before fulfillment.

2. Order Processing Time

• Standard processing time: 1–3 business days after successful payment authorization
• Orders are processed Monday through Friday
• Orders are not processed on weekends or U.S. federal holidays

Additional processing time of up to 2 business days applies to:

• Multi-light vanity sets, paired wall sconces, or bulky lighting packages
• Multi-package orders
• Inventory verification
• Protective packaging preparation for glass shades, metal finishes, rattan shades, or fragile lighting components
• Address verification or fraud review
• Peak order volume during holidays, renovation seasons, or promotional events

“Processing time” means the period between payment confirmation and carrier acceptance.

3. Delivery Time

• Standard Delivery: 4–8 business days after shipment
• Bulky or Fragile Fixture Delivery: 5–12 business days after shipment based on package size, destination, and carrier routing

Delivery is completed within the timelines above under normal carrier conditions. Delivery timelines extend only when caused by weather disruptions, carrier service interruptions, holiday shipping congestion, regional transportation interruptions, or incorrect customer address information.

4. Shipping Carriers

Orders ship through USPS, UPS, FedEx, or regional ground carriers. The carrier is selected based on package size, weight, destination, product type, warehouse location, and service availability.

5. Free Shipping

All eligible orders within the United States receive free standard shipping. No standard shipping fee is charged at checkout for eligible U.S. addresses.

• Free shipping covers standard ground delivery to eligible U.S. addresses
• Free shipping does not cover expedited shipping upgrades selected by the customer
• Free shipping does not cover reshipment caused by an incorrect address entered by the customer
• Free shipping does not cover refused delivery or failure to pick up a package from the carrier

Any optional expedited shipping upgrade, if selected by the customer at checkout, is charged separately and shown before payment confirmation.

6. Packaging for Lighting Fixtures

Lighting products are fragile and are packaged with reinforced cartons, foam inserts, cardboard dividers, protective sleeves, glass shade protectors, fabric or linen shade wrapping, rattan protectors, component separation, and inner bags for mounting hardware as required by the product.

Fixtures that require protected transit ship partially disassembled. Keep all packaging, hardware bags, mounting plates, glass shades, and instruction sheets until the fixture is inspected and installed.

7. Order Tracking

After your order ships, a confirmation email with tracking information is sent to the email address provided at checkout. Tracking information updates within 24–48 hours after the carrier receives the package.

Orders that contain multiple items receive one tracking number for each package.

8. Multiple Package Shipments

Vanity light sets, paired wall sconces, multi-light fixtures, and mixed lighting orders ship in multiple packages when required for safe transit. Separate packages receive different tracking numbers, ship on the dates assigned by the warehouse, and arrive separately. Wait until all packages are delivered before reporting missing parts.

9. Delivery Address Changes

To request a shipping address correction, contact support@trueseedsupply.com before warehouse processing is completed. After the carrier accepts the package, address changes follow the carrier’s rerouting rules and require payment of any carrier rerouting fee before the change is completed.

10. Order Cancellation Before Shipment

Orders are canceled before warehouse processing begins when the cancellation request is received in time. After picking, packing, label creation, or carrier transfer begins, cancellation is no longer available and the Return Policy applies.

11. Damaged Shipments

If your package arrives damaged, retain all packaging materials and take clear photographs of the outer carton, shipping label, inner packaging, and damaged product. Do not discard broken glass shades, damaged rattan covers, or bent metal parts until the claim review is complete. Contact us within 7 days of delivery for assistance.

12. Lost or Delayed Packages

If tracking shows unusual delays or shows delivery while the package cannot be located, check surrounding delivery areas, parcel lockers, mail rooms, building management, neighbors, household members, and the local carrier office.

If the package remains unresolved, contact our support team. We will open an investigation with the carrier. If the carrier confirms the shipment is lost, we issue a replacement or a full refund based on current inventory.

13. Incorrect Shipping Information

Customers must enter accurate shipping information during checkout. Orders returned because of incorrect address details, incomplete address information, failed delivery attempts, refusal of delivery, or failure to pick up from the carrier require payment of reshipping charges before a replacement shipment is sent, or a refund deduction equal to the return-to-sender cost.

14. Inspection Upon Delivery

Inspect products upon delivery and before installation. Report damaged, incorrect, or missing items before hardwiring, mounting, cutting wires, drilling, or discarding packaging. Installed lighting fixtures do not qualify for a full return unless the issue is verified as our error or a product defect covered under our Return Policy.

15. Contact Information

For shipping questions or delivery assistance, contact:

support@trueseedsupply.com
trueseedsupply
4350 Raley Blvd
Sacramento, CA 95838
United States