Return policy

At trueseedsupply, we provide clear return, refund, and exchange rules for home lighting fixtures purchased through our online store. This policy covers returns, refunds, exchanges, cancellations, damaged shipments, missing parts, and product issues for bathroom wall sconces, vanity lights, brass and chrome wall lights, rattan wall lamps, globe wall lights, mid-century linen shade sconces, smart LED wall fixtures, and similar indoor wall lighting products.

Please review this policy before placing an order. trueseedsupply offers 30-day postage-paid returns for eligible orders as described below.

1. 30-Day Postage-Paid Return Policy

Customers request a return, refund, or exchange within 30 calendar days from the date the shipment is marked delivered by the carrier.

For approved eligible returns within the 30-day window, trueseedsupply provides a prepaid return shipping label for standard return methods within the United States. Postage-paid return coverage applies to eligible returns that meet the condition requirements in this policy.

To qualify for return approval, products must be:

• Unused, uninstalled, and free from mounting marks, cut wires, drilled holes, adhesive residue, paint, dust from installation, or signs of hardwiring
• Returned in original packaging with foam inserts, protective materials, labels, tags, manuals, and hardware bags included with the order
• Complete with all shades, globes, covers, mounting plates, screws, connectors, set-of-two components, and accessories included in the original order
• Unmodified and not painted, shortened, rewired, customized, or altered
• In resalable condition, except when the return is due to our error, shipping damage, or a verified defect

Returns sent without prior authorization are not accepted.

2. Eligible Return Reasons

• Item arrived damaged during shipping
• Verified manufacturing defect
• Incorrect product, finish, size, quantity, or variant received
• Product materially differs from the website description
• Missing parts, missing hardware, or incomplete lighting set
• Order cancellation approved before shipment
• Customer changed mind and the product meets all return condition requirements

3. Non-Returnable Situations

Returns are refused or partially refunded when:

• The return request is submitted after 30 days
• The fixture has been installed, hardwired, mounted, drilled into place, or shows installation marks
• Wires have been cut, stripped, spliced, or modified
• The item is missing shades, globes, hardware, packaging, or set components
• Glass, rattan, linen, metal, or LED components are cracked, chipped, stained, torn, bent, or broken after delivery due to mishandling
• Damage was caused by improper installation, incompatible bulbs, voltage misuse, overloading circuits, outdoor exposure of indoor-only fixtures, moisture in non-damp locations, impact, or misuse
• Clearance, final sale, customized, personalized, open-box, or special-order items are marked as non-returnable

4. Lighting Product Characteristics Notice

Lighting fixtures are made from glass, metal, brushed nickel, brass, chrome, rattan, linen, LED components, and related materials. Minor differences in finish tone, glass clarity, rattan weave, fabric shade tone, LED color temperature appearance, or size tolerance occur during normal manufacturing and screen display differences.

These normal variations are not defects when the product remains suitable for its intended indoor lighting use. Customers must confirm wall box compatibility, vanity width, mounting spacing for set-of-two fixtures, damp or wet location ratings, bulb base requirements, and local electrical code needs before ordering.

5. Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery and before installation.

Include:

• Your order number
• A detailed description of the issue
• Clear photos of the product
• Photos of all packaging and the shipping label
• Photos showing broken, missing, incorrect, or defective parts

After review, we provide replacement parts, a replacement item, an exchange, a partial refund, a full refund, or a prepaid return label based on the verified issue.

6. How to Start a Return

1. Email support@trueseedsupply.com within the return window.
2. Include your order number, product name, reason for return, and photos when relevant.
3. Wait for return authorization and the prepaid return shipping instructions before sending anything back.
4. Pack the fixture securely in the original packaging, with glass shades and fragile components protected.
5. Ship the return using the prepaid label and address provided by our support team.

7. Return Shipping Costs

• Postage-Paid Eligible Returns: For approved returns within 30 days that meet condition requirements, trueseedsupply covers standard prepaid return shipping within the United States.
• Our Responsibility: If the return is due to our error, shipping damage, incorrect item, missing parts, or a verified defect, trueseedsupply covers return or replacement shipping costs.
• Customer Responsibility: The customer pays return shipping costs when the return is refused for condition issues, original packaging is missing and extra protection is required, expedited return shipping is requested, the item was installed or modified, or the return falls outside postage-paid eligibility.

Vanity light sets and multi-light wall fixtures are bulky and fragile. Keep original packaging for the return shipment.

8. Refund Processing

After returned products are received and inspected, approved refunds are processed within 1–3 business days. Refunds are issued to the original payment method. Your payment provider posts the refund within 5–15 business days.

Outbound shipping is free on eligible U.S. orders and is not charged at checkout. Expedited shipping upgrades selected by the customer, package protection fees, and handling fees are non-refundable except when the return is due to our error or a verified defect. Prepaid return label costs for eligible returns are covered by trueseedsupply and are not deducted from the refund.

9. Partial Refunds

We issue a partial refund when an item is returned with missing packaging, missing components, minor damage, signs of attempted installation, or other condition issues that reduce resale value. We refuse a refund when the returned item is materially different from the condition in which it was delivered.

10. Exchanges

Customers requesting a different size, finish, style, or lighting type contact us for exchange options. Exchanges are completed only when the requested product is in stock. Customer preference exchanges are processed as a return followed by a new purchase.

11. Order Cancellation

Orders are canceled for a full refund before fulfillment processing begins. After warehouse picking, packing, label creation, or carrier transfer has started, cancellation is no longer available and the Return Policy applies.

12. Incorrect Shipping Address and Refused Delivery

Customers must provide accurate shipping details. Orders returned because of an incorrect address, incomplete address, failed delivery attempts, refused delivery, or failure to pick up from the carrier require payment of reshipping fees before a replacement is sent, or a deduction from the refund equal to the return-to-sender cost.

13. Contact Information

For returns, refunds, exchanges, damaged shipments, missing parts, or product assistance, contact:

trueseedsupply
Email: support@trueseedsupply.com

4350 Raley Blvd
Sacramento, CA 95838
United States