At trueseedsupply, we provide a clear and reliable shipping process for home lighting fixtures purchased through our online store. This Shipping Policy covers processing times, delivery timelines, free shipping, carriers, tracking, damaged shipments, and related shipping rules for bathroom wall sconces, vanity lights, brass and chrome wall lights, rattan wall lamps, globe wall lights, mid-century linen shade sconces, smart LED wall fixtures, and similar indoor wall lighting products.
We ship to addresses within the United States.
We do not ship to the following locations:
If your address is not eligible for delivery, checkout will not show a shipping option, and our support team will contact you before fulfillment.
Additional processing time of up to 2 business days applies to:
“Processing time” means the period between payment confirmation and carrier acceptance.
Delivery is completed within the timelines above under normal carrier conditions. Delivery timelines extend only when caused by weather disruptions, carrier service interruptions, holiday shipping congestion, regional transportation interruptions, or incorrect customer address information.
Orders ship through USPS, UPS, FedEx, or regional ground carriers. The carrier is selected based on package size, weight, destination, product type, warehouse location, and service availability.
All eligible orders within the United States receive free standard shipping. No standard shipping fee is charged at checkout for eligible U.S. addresses.
Any optional expedited shipping upgrade, if selected by the customer at checkout, is charged separately and shown before payment confirmation.
Lighting products are fragile and are packaged with reinforced cartons, foam inserts, cardboard dividers, protective sleeves, glass shade protectors, fabric or linen shade wrapping, rattan protectors, component separation, and inner bags for mounting hardware as required by the product.
Fixtures that require protected transit ship partially disassembled. Keep all packaging, hardware bags, mounting plates, glass shades, and instruction sheets until the fixture is inspected and installed.
After your order ships, a confirmation email with tracking information is sent to the email address provided at checkout. Tracking information updates within 24–48 hours after the carrier receives the package.
Orders that contain multiple items receive one tracking number for each package.
Vanity light sets, paired wall sconces, multi-light fixtures, and mixed lighting orders ship in multiple packages when required for safe transit. Separate packages receive different tracking numbers, ship on the dates assigned by the warehouse, and arrive separately. Wait until all packages are delivered before reporting missing parts.
To request a shipping address correction, contact support@trueseedsupply.com before warehouse processing is completed. After the carrier accepts the package, address changes follow the carrier’s rerouting rules and require payment of any carrier rerouting fee before the change is completed.
Orders are canceled before warehouse processing begins when the cancellation request is received in time. After picking, packing, label creation, or carrier transfer begins, cancellation is no longer available and the Return Policy applies.
If your package arrives damaged, retain all packaging materials and take clear photographs of the outer carton, shipping label, inner packaging, and damaged product. Do not discard broken glass shades, damaged rattan covers, or bent metal parts until the claim review is complete. Contact us within 7 days of delivery for assistance.
If tracking shows unusual delays or shows delivery while the package cannot be located, check surrounding delivery areas, parcel lockers, mail rooms, building management, neighbors, household members, and the local carrier office.
If the package remains unresolved, contact our support team. We will open an investigation with the carrier. If the carrier confirms the shipment is lost, we issue a replacement or a full refund based on current inventory.
Customers must enter accurate shipping information during checkout. Orders returned because of incorrect address details, incomplete address information, failed delivery attempts, refusal of delivery, or failure to pick up from the carrier require payment of reshipping charges before a replacement shipment is sent, or a refund deduction equal to the return-to-sender cost.
Inspect products upon delivery and before installation. Report damaged, incorrect, or missing items before hardwiring, mounting, cutting wires, drilling, or discarding packaging. Installed lighting fixtures do not qualify for a full return unless the issue is verified as our error or a product defect covered under our Return Policy.
For shipping questions or delivery assistance, contact:
support@trueseedsupply.com
trueseedsupply
4350 Raley Blvd
Sacramento, CA 95838
United States
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